Terms of Service and Refund Policy

Cassaromas Terms of Service

Welcome to Cassaromas. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or purchasing from Cassaromas, you agree to these Terms.

1. About Cassaromas

Cassaromas is a fragrance resale business offering authentic fragrances and related products to customers.

2. Eligibility

By using our website or purchasing from us, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian.

• You will provide accurate billing, shipping, and contact information.

• You will not use our products or website for unlawful purposes.

3. Product Information

We aim to ensure all product descriptions, pricing, and availability are accurate. However,

• Product packaging may vary from images shown.

• Prices and stock may change without notice.

• Minor cosmetic imperfections to packaging may occur during shipping or handling.

Cassaromas resells genuine fragrances and is not affiliated with, endorsed by, or sponsored by any fragrance brands unless explicitly stated.

4. Orders

We reserve the right to:

• Refuse or cancel any order at our discretion.

• Limit quantities purchased per customer.

• Cancel orders suspected of fraud, unauthorized activity, or resale abuse.

If your order is canceled after payment is received, you will be refunded to your original payment method.

5. Payments

All payments must be completed before orders are shipped. We accept payment methods displayed at checkout.

Customers are responsible for ensuring their payment details are accurate and authorized.

6. Shipping

Shipping times are estimates and may vary due to:

• Carrier delays

• Weather conditions

• Customs processing

• High demand periods

Cassaromas is not responsible for delays caused by shipping carriers once the order has been dispatched.

Customers are responsible for providing the correct shipping address. Orders shipped to incorrectly entered addresses may not be eligible for replacement or refund.

7. Returns & Refunds

Please review our Refund Policy below for details regarding returns, refunds, exchanges, and damaged items.

8. Intellectual Property

All content on the Cassaromas website, including logos, branding, text, is the property of Cassaromas unless otherwise stated.

You may not copy, reproduce, distribute, or use our content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Cassaromas shall not be liable for:

• Indirect or consequential damages

• Loss of profits or business

• Delays outside our control

• Allergic reactions or sensitivities to fragrance ingredients

Customers should review product ingredients and discontinue use if irritation occurs.

10. Privacy

Customer information is handled in accordance with our Privacy Policy.

We do not sell customer personal information to third parties.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of [Insert Country/State].

12. Changes to These Terms

We may update these Terms at any time without prior notice. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

13. Contact Information

For questions regarding these Terms, contact us at:

Cassaromas
Email: cassaromas@gmail.com
Website: cassaroma.co.uk

Cassaromas Refund Policy

At Cassaromas, customer satisfaction is important to us. Due to the nature of fragrance products, please review our refund and return policy carefully before purchasing.

1. Returns Eligibility

We accept returns only if,

• The item arrives damaged

• The wrong item was sent

To be eligible for a return:

• You must contact us within 7 days of delivery.

• The item must be in its original packaging.

• Proof of purchase must be provided.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Opened fragrances

• Used products

• Samples or decants (if applicable)

• Clearance or final sale items

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

1. Contact us within 48 hours of delivery.

2. Include your order number and clear photos of the item and packaging.

3. We will review your claim and provide a replacement or refund if approved.

4. Refunds

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Shipping costs are non-refundable unless the error was caused by Cassaromas.

5. Exchanges

We only replace items if they are damaged, defective, or incorrect.

6. Lost or Stolen Packages

Cassaromas is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

Customers should contact the carrier directly to file a claim.

7. Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error.

We recommend using a tracked shipping service, as we are not responsible for items lost during return transit.

8. Chargebacks

Customers agree to contact Cassaromas first to resolve any issue before initiating a payment dispute or chargeback.

Fraudulent chargebacks may result in refusal of future service.

9. Contact Us

For refund or return requests, contact:

Cassaromas
Email: cassaromas@gmail.com
Website: cassaroma.co.uk